Refund policy

Returns (Excluding TCG product, Event Tickets, and Perishable Goods)
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods, Event Tickets, TCG Pre-Orders and Sold-as-Used products cannot be returned. 

To complete your return, we require a receipt or proof of purchase.
If you send your purchase back to the manufacturer any refund will not come from us.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This will be processed on our end the same day as the refund approval. (It is up to your bank after that to process and complete the refund)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gophermafia@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged for specific manufacturers.  If you need to exchange it for the same item, send us an email at gophermafia@gmail.com.

Other Return Policy's

Buyer’s Remorse

Buyer’s remorse (changing ones mind about a purchase after placing an order) does not qualify for a return or refund. We encourage our customers to carefully review all product details, specifications, and product types before a purchase is made to ensure accuracy and satisfaction.

Please note that refunds and returns are not offered for products that change in price after purchase i.e Deals, Offers, TCG products, etc.  We will not request further payment or issue a refund when the market price of a product increases or decreases.

Unauthorized Returns

We strive to ensure that your Gopher Games experience is one to remember. To help us uphold these standards, we kindly ask that you follow our designated return process. This section outlines our policy regarding returns that are sent back without prior communication and approval from sellers on our platform or our team, depending on the order type.

Writing "Return to Sender" on a package or refusing a package to send it back without first contacting the us does not qualify you for a refund. To be eligible for a refund, an item must be returned in accordance with our approved return procedures, which require initiating contact with the us via email at gophermafia@gmail.com to discuss issues with the order and receive authorization for the return. We must authorize the return of an order before you send it back.

Shipping
To return your product, you should mail your product to: 1206 N Cunningham Ave, Urbana, IL 61802 United States

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.